Effective Date: July 4, 2026
Last Updated: July 4, 2026
Relax (“we,” “us,” or “Operator”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy (the “Policy”) applies to the Relax mobile application (the “App” or the “Service”) and related services.
Please read this Policy carefully. By tapping “Agree,” checking an acceptance box, or using the Service, you acknowledge that you understand and agree to the processing of personal information as described herein. If you do not agree, do not use the Service.
This Policy explains:
We collect and use personal information only for the purposes described in this Policy. If we use information for a new purpose, we will obtain your consent where required.
| Feature | Information | Purpose | Required? |
|---|---|---|---|
| Core operation | Device ID (device_id), app version, OS type/version, locale | Session identity, security, compatibility, basic features | Yes |
| Account registration / sign-in | Email, password (stored hashed), nickname | Account creation, authentication, account management | Yes, if you register |
| Password reset | Send reset instructions | Yes, if you use reset | |
| Onboarding & first stream | Goals (e.g., sleep/focus), usage context, sound preferences, timer length, and similar choices | Personalize onboarding soundscapes and initial experience | Yes, if you complete onboarding |
| Playback & content | Playback history, favorites, saved mixes/scenes, recents | Playback, resume, sync, product improvement | Yes (local and/or cloud depending on sign-in) |
| Premium subscription | Subscription status, product ID, expiry (from store validation) | Entitlement checks, restore purchases, paid features | Yes, if you subscribe |
| AI Flow / AI voice guidance | Text prompts, mood/mode selections, related preferences and questionnaire data | Intent understanding, mix composition from licensed assets, voice guidance | Yes, if you use AI features |
| Journey (7-day plan) | Questionnaire answers (goals, intensity, sound prefs, daily duration, optional notes), plan progress | Generate plans and track progress | Yes, if you use Journey |
| Analytics & improvement | Session start/end/duration, in-app events (e.g., navigation and feature usage, not sensitive free-text bodies), install attribution (UTM, store, channel, if any) | Product analytics, experience improvement, campaign measurement | After you accept the privacy consent |
| Support | Contact details and descriptions you provide | Respond to inquiries and account issues | Yes, if you contact us |
| Player background photo | Photo you select from your library | Local custom player background only | Optional; photos are not uploaded to our servers |
Unless you provide it or law requires otherwise, we do not actively collect:
| Permission | Use | Can be denied? |
|---|---|---|
| Notifications | Media playback controls in the notification shade / lock screen | Yes; media controls may be unavailable |
| Photo library | Optional custom player background | Yes; photo backgrounds unavailable |
We request permissions only when needed for the relevant feature.
Where permitted by applicable law, we may process personal information without prior consent when necessary to perform a contract with you, comply with legal obligations, protect vital interests, or in other legally recognized circumstances.
When you use AI Flow, AI voice guidance, or Journey:
AI soundscapes are composed from our licensed audio library for personalized listening and are not sold as advertising profiles.
The App is a native mobile application and does not typically use browser cookies. We may use on-device storage (for example, SharedPreferences / UserDefaults) for auth tokens, settings, onboarding state, and playback preferences.
You can remove local data by deleting your Account, clearing app data, or uninstalling the App. Some features may need to be set up again afterward.
We do not sell your personal information. We share information only as follows:
| Category | Examples | Data shared | Purpose |
|---|---|---|---|
| Cloud object storage | Alibaba Cloud OSS and similar | Technical data related to audio delivery; user profiles are not stored as publicly readable objects in audio buckets | Host and deliver audio |
| CDN | Our configured CDN | Network/request technical data | Accelerate audio delivery |
| Large language models | DeepSeek and similar | Prompts and necessary context for AI features | Intent understanding and composition assistance |
| Text-to-speech | Xiaomi MiMo TTS and similar | Text to be synthesized | AI voice guidance |
| App stores / payments | Apple, Google | Transaction and subscription validation data | Payments, restore, fraud prevention |
We require providers to process personal information under appropriate contractual and security obligations.
We may disclose information when required by law, legal process, or competent authorities.
We may share information with others when you give clear consent.
We do not transfer personal information except:
We disclose personal information publicly only with your consent or when required by law.
The commercial version of Relax is not ad-supported and does not integrate third-party ad SDKs for personalized advertising or cross-app tracking. If we introduce ads or third-party analytics SDKs in the future, we will update this Policy and obtain consent where required.
After you accept this Policy, we may collect install attribution parameters (for example, campaign tags) to measure marketing performance. We do not sell user profiles.
If we operate primarily in mainland China, personal information is generally stored there.
Some infrastructure (for example, object storage nodes) and AI providers may process data outside your country or region (including, for example, EU-based storage nodes). We apply contractual safeguards, minimization, and encryption in transit, and comply with applicable cross-border transfer requirements.
By using the Service, you acknowledge this arrangement. Where law requires a separate consent, we will obtain it through an appropriate notice.
We retain personal information only as long as needed for the purposes in this Policy:
| Data | Retention |
|---|---|
| Account data | Until Account deletion or service termination |
| Favorites, playback, and scene data | Until you delete them or delete your Account |
| AI-related logs | For a reasonable period needed for service, security, and dispute handling |
| Session and analytics data | For the period needed for analytics, then deleted or anonymized |
| Local settings and background photos | On your device only; removed when you clear data or uninstall |
After Account deletion, we delete or anonymize personal information within thirty (30) days, except where law requires longer retention (for example, transaction records or complaint handling).
We implement reasonable administrative, technical, and organizational measures, including:
No method of transmission or storage is completely secure. If a personal data incident occurs, we will notify you and regulators as required by law.
Depending on applicable law (including China’s Personal Information Protection Law and, where applicable, the GDPR), you may have rights to:
You may review or update certain profile information in the App. To request a copy of your personal information, email [email protected].
You may delete certain in-app data (for example, favorites). You may also use Delete Account in the App or email [email protected] to request deletion.
You may withdraw consent by disabling permissions, stopping use of optional features, or deleting your Account. Withdrawal does not affect processing already performed based on prior consent.
Path: Me → Settings → Delete Account (subject to the in-app label). After deletion, we process data as described in Section 4.2.
Important: Deleting your Account does not cancel an active store subscription. To stop billing, cancel auto-renewal in Apple or Google subscription settings.
AI recommendations and generation are used to improve listening experiences and are not used for decisions that produce legal or similarly significant effects (such as credit or employment). Contact us if you believe automated processing affects your rights.
We may need to verify your identity. We aim to respond within fifteen (15) business days or the period required by law; complex requests may take longer with notice.
We may decline requests where permitted or required by law (for example, legal obligations, national security, public interest, abuse of rights, or protection of others’ rights).
| Provider | Purpose | Data that may be processed | Policy reference |
|---|---|---|---|
| Alibaba Cloud OSS | Audio storage | Network/request technical data | Alibaba Cloud privacy policy |
| CDN provider | Audio delivery | IP and request logs | Provider policy |
| DeepSeek | AI text understanding | Prompts and necessary context | DeepSeek privacy policy |
| Xiaomi MiMo TTS | AI speech synthesis | Text to synthesize | Xiaomi service/privacy terms |
| Apple App Store / Google Play | Subscriptions | Transaction and subscription status | Apple / Google privacy policies |
We do not currently integrate third-party advertising SDKs or standalone third-party analytics SDKs (such as Umeng or Firebase Analytics). First-party analytics are received and processed on our own servers.
We may update this Policy from time to time. Updated versions will be posted in the App, on our website, or through other appropriate channels, with an effective date.
For material changes, we will provide a more prominent notice (for example, in-app dialog, push notification, or email). Material changes include significant changes to our processing purposes, sharing practices, your rights, or our contact details.
Continued use after the effective date constitutes acceptance of the updated Policy. If you do not agree, stop using the Service and delete your Account.
This Policy is interpreted under the laws of the People’s Republic of China, without limiting any mandatory rights you may have under the laws of your place of residence.
| Item | Details |
|---|---|
| Product | Relax |
| [email protected] | |
| Website | https://www.relaxlio.com |
We will respond after verifying your identity, within the time required by law or a reasonable period.
Use this summary when completing Apple App Privacy and Google Play Data safety forms. Final selections must match the shipping build.
| Data type | Collected? | Linked to identity? | Purpose |
|---|---|---|---|
| Email address | Yes (registered users) | Yes | Account |
| Name / nickname | Yes (nickname) | Yes | Account |
| User ID / Device ID | Yes | Yes (when signed in) | App functionality, analytics |
| Purchase history / subscription | Yes | Yes | App functionality |
| Product interaction | Yes | Possibly | Analytics, product improvement |
| Photos / media | Photos local only; audio is streamed app content | Photos not uploaded | Optional background |
| Precise location | No | — | — |
| Contacts | No | — | — |
| Health & fitness | No | — | — |
| Data used for tracking (cross-app advertising) | No | — | — |
By using the Service, you acknowledge that you have read, understood, and agree to this Privacy Policy.